Privacy Policy

Information We Collect

We may collect the following types of information:

Personal identification information — name, email address, phone number, and shipping/billing address when you place an order or contact us.
Payment information — processed securely through our payment provider. We do not store full card details on our servers.
Usage data — pages visited, time spent, browser type, and device information collected automatically when you browse our site.
Communications — messages you send us via our contact or enquiry forms.

How We Use Your Information

To process and fulfil your orders, including sending order confirmations and shipping updates.
To respond to your enquiries and provide customer support.
To improve our website, products, and services based on how you interact with them.
To send you marketing communications where you have opted in — you can unsubscribe at any time.
To comply with legal obligations under Australian law.

Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Payment processors — to securely handle transactions.
Shipping carriers — to deliver your order.
Service providers — such as email platforms and analytics tools, who are bound by confidentiality agreements.
Legal authorities — where required by Australian law or to protect our rights.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to legal retention requirements.
Opt out of direct marketing communications at any time.